Silicon Valley native Suzie Jones is the founder of Lotus One Consulting. From optimizing high-tech teams to founding her own venture, blending technology with the people factor drives her passion.
Everyone thrives when they feel valued and heard. That's why Suzie takes a hands-on approach as your Connection Catalyst, working alongside you, to create collaborative and supportive environments. As a people champion, Suzie helps you bridge the gap between vision and reality, crafting seamless experiences for both your employees and customers.
Suzie's secret weapon? Unlocking individual and team strengths. She uses 'The 6 Types of Working Genius' framework to help you and your team thrive. By aligning your leadership vision with internal processes and customer delivery, Suzie's work creates a ripple effect of happiness, efficiency, and delighted customers.
When people are able to better understand the types of work that bring them more energy and fulfillment, and avoid work that leads to frustration and failure, they can be more self-aware, more productive, and more successful.
The 6 Types of Working Genius is a new model that helps people discover their natural gifts and thrive in their work and life. Lotus One uses this model to help you understand how to lead every aspect of your team's success.
As a leader, if you have insights into what work your teams can do, you can use better management techniques to make your workforce happy. And happy workers automatically make your customers happy, which is job number one.
Vision alignment is making sure the company vision aligns to the strategy and follows down through all the policies, processes, and execution that you do on behalf of your customer. If your vision isn't clear and connected with a solid thread from the top to the bottom, you're missing out on optimizing some of your experience not only for employees, but for your customers.
An enhanced customer experience comes out of your employees knowing what their strengths are. This drives the kind of customer delight that differentiates you in a noisy market. Great employees provide excellent customer service that makes customers continue to return, over and over.
Leadership means visualizing these superior outcomes, and then ways to bring that vision to reality. That’s where Lotus One steps in, helping you create milestones that bring you and your people closer to excellence.
Your company’s offerings are familiar to you, which means it’s easy to miss the nuances that someone new to your product or offerings experiences. The customer doesn't see what goes on behind the scenes of your company, but those systems still affect the customer journey and the customer experience.
How does a customer flow through your process? Lotus One will help you look at your journey by speaking to both customers and employees, to see where you excel, and where you fall down. Are all your systems connected properly? Is the ball dropped somewhere and how does that affect your customer? Then, we address the questions of how we amplify the places where you're excelling and how we fix the places where there's potential.
In identifying that delta between what you know and what your customers and employees do, Lotus One can help you achieve consistently superior customer experiences.
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